Your data, plainly
What we collect when you order, write to us or sign up, why we collect it, and how to change your mind. No legalese where plain English will do.
Santo Cielo bakes Tuscan schiacciata and sells sandwiches, platters and merch from Unit 5, 149 Roman Way, London N7 8XH. We are the data controller for the personal information described on this page.
Questions, requests or complaints about your data: info@santocielo.co.uk or write to the address above. We reply within one month.
What we collect and why
Orders placed through Deliveroo or Uber Eats are covered by their privacy notices as well as ours. They pass us only what we need to make and hand over the food.
The forms are delivered to our inbox by FormSubmit, a form-to-email service. It passes the message on and does not use it for anything else.
If you've ordered from us online, we may email you about similar things we sell: new sandwiches, platters, merch and offers. UK law allows this for existing customers, as long as you were given the chance to opt out when we took your details and in every email since. Every email we send has an unsubscribe link, and one click ends it. We never sell, rent or swap our customer list.
Our hosting provider keeps standard server logs: the IP address of each request, the page asked for, and the browser used. These are used to keep the site running and secure and are deleted on the provider's normal schedule. If you click Accept all on the cookie banner, we also use Google Analytics to count visits and see which pages and buttons get used, and may use the Meta pixel so we can show our posts to people who have visited the site. Both are off until you say yes, and neither gives us your name or email.
The banner has two choices. Essential only keeps the first two items and nothing else. Accept all also switches on Google Analytics, the Meta pixel if we are using it, and the Google maps. You can change your choice at any time from the link in the footer.
Who we share it with
Each of them works under a contract that limits what they can do with your data to the job we've asked for. Some are based outside the UK; where they are, the transfer is covered by the UK's adequacy decisions or the standard contractual safeguards. We would only hand data to anyone else if the law required it.
Your rights
Email info@santocielo.co.uk. We'll reply within a month. If you're not happy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd rather hear from you first so we can put it right.
Security
Payments are handled entirely by Square over encrypted connections. Our own records are kept in password protected systems with access limited to the people who need it. No system is perfect, but we take reasonable care and would tell you and the ICO without delay if something went wrong with your data.
Children
This site and our emails are aimed at adults. We don't knowingly collect data from anyone under 16. If you think we have, tell us and we'll delete it.
Links to other sites
Deliveroo, Uber Eats, our suppliers, our merch shop and our social channels each have their own privacy notices. Once you click through, theirs apply.
Changes to this notice
If we change how we use your data we'll update this page and the date at the top. If the change matters to you, for example a new kind of use, we'll email customers and subscribers first.